Hm Playa Del Carmen Hotel, Playa del Carmen - Reviews, Rooms Options & Prices 2025

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Key details

About the Resort

Avenida Constituyentes 180, Playa del Carmen, Mexico, 000000

“The hotel is just a short stroll from the beautiful beaches and the vibrant 5th Avenue, making it perfectly located for both relaxation and entertainment.”view full review

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“I had an amazing and relaxing stay at this hotel!” view full review

Top location:Highly rated by recent guests(9.2)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

The hotel Hm Playa Del Carmen provides visitors with a free full breakfast.

There are no cribs provided in a room.

Pets are not allowed.

Number of rooms:91

Former name

WHALA PLAYA DEL CARMEN/Carmen Inn

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

28 m²

Bed options:

2 Double beds

Shower

Balcony

room details

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Junior Suite

Max:

4 persons

40 m²

Bed options:

1 King Size Bed

City view

Shower

Air conditioning

room details

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Double Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

City view

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

Explore available ways to reach your dream destination

City Center

Playa del Carmen1000 ft

Airports

Aeropuerto de Playa del Carmen (PCM) 1.1 mi

Cancun (CUN) 34.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast

“I thoroughly enjoyed the breakfast at HM Playa del Carmen. They offered a fantastic variety of food options, from multiple egg styles to fresh fruits, pastries, and a rich selection of drinks. The ambiance created a lovely start to each day, making it a highlight of my stay.” view full review

Relaxing Pool Area

“The pool area was a true oasis! It was beautifully designed, perfect for unwinding after a day of exploring. I loved lounging on the comfortable sunbeds under the shade of the banana trees, and the drinks served at the bar were refreshing and delicious.” view full review

Comfortable Accommodations

“My room was spacious and well-appointed with everything I needed for a comfortable stay. The decor was neat, complete with a mini refrigerator, safebox, and TV. The bed was super comfortable, ensuring a great night's sleep every night.” view full review

Family-Friendly Fun

“The hotel truly catered to families, with features that made it enjoyable for both adults and kids. My children were delighted by the fun towel animals created by the housekeeping staff, casting a joyful atmosphere that made our stay nice.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Currency exchange
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Canoeing
Horseback riding
Fishing

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

Restaurant
Poolside snack bar
Snack bar

Children

Cribs
Children's menu

Spa & Leisure

Outdoor swimming pool
Beach umbrellas
Sun loungers
Sun terrace

Room features

Air conditioning
Soundproofed rooms
Sitting area
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida Constituyentes 180, Playa del Carmen, Mexico, 000000

Map view

Avenida Constituyentes 180, Playa del Carmen, Mexico, 000000

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

2300 ft

Av. Benito Juárez

Los Fundadores Park

4400 ft

Museums

Museo Frida Kahlo Playa Del Carmen

2600 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

2400 ft

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

2400 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

2800 ft

Gallery

Tierra Huichol

3100 ft

5ta Avenida

Galeria de Arte 5ta Avenida

3100 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3300 ft

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

3300 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

3600 ft

Nearby

Mall

Quinta Alegria Shopping Mall

900 ft

Museums

3D Museum of Wonders

900 ft

Church

Nuestra Senora del Carmen Catholic Church

900 ft

Beach

Mamita's Beach Club

900 ft

Night club

Coco Bongo

900 ft

Beach

Kool Beach Club

900 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

900 ft

Gallery

La Galeria de Playa Art Gallery

900 ft

Gallery

Riviera Art Gallery

900 ft

Beach

Playacar

900 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

900 ft

Avenida entre 24 y 34 calles 5a

Caminarte

900 ft

Aquarium

Aquarium Beach

900 ft

Casinos

Grand Riviera Casino

900 ft

Store

MEGA Soriana

900 ft

Store

DAC Verduras y Frutas

900 ft

Shopping Area

Plaza Calle Corazon

900 ft

Shopping Area

Plaza Las Americas

900 ft

Mall

Plaza las Perlas

900 ft

Restaurants

UNO japanese noodles pdc

200 ft

Avenida Constituyentes Esq Av 15 Local #8

the cupcake boutique

900 ft

Avenida 10 Norte

Moshe Cube Kosher Restaurant & Grill

900 ft

Avenida Constituyentes lote 01

Chiltipin

900 ft

Chiltepin Av Constituyentes Lote 6 entre 25 Norte Y 30 Norte

Sabrina

300 ft

Avenida Constituyentes between Av 10 and Av 15

Choux choux cafe

900 ft

Av. 20 Con Calle 24 Avenida 20 Con circuito 24

El Pelotari

600 ft

Av. 30 entre Constituyentes y Calle 20

Bio-Natural

700 ft

Av Entre Constituyentes y 16 10 Behind Quinta Alegria Shopping Mall

Reviews and Ratings

Feedback from previous guests about their experience

80%

liked the resort and would come back again

8.0/10

Great

Rooms

8.2

Location

9.2

Service

8.3

Dining

7.4

Joseph

United States of America, December 2024

8.2/10

I had a pleasant stay overall at the hotel, which boasted spacious rooms that were quite nice. The staff was incredibly friendly and went out of their way to assist with special requests. The location was perfect, just a short walk from the hustle of 5th Avenue and the beach, making it really convenient. However, the dining options were a bit limited, especially at breakfast, which was a disappointment.

Rooms

8.0

The rooms were really nice and spacious, although they felt a bit dated compared to other hotels.

Service

10.0

The staff was excellent and very friendly, helping us with special requests like connecting the TV in our room to the internet for Netflix.

Location

9.0

The location was great, just two streets away from the noise of 5th Avenue, making it a convenient 3-minute walk to shops and restaurants.

Dining

7.0

Breakfast was simple but tasty, consisting of fruit, toast, omelettes, and juice, although I wish there were more options.

Facilities

7.0

The facilities were decent, but I didn’t find any particularly luxurious amenities.

Michael

United States of America, December 2024

7.4/10

I had a lovely stay at the hotel, enjoying a beautiful junior suite with a balcony. The staff was incredibly friendly and helpful, lighting candles at night for a cozy atmosphere. The location was convenient to the ADO bus station and only a short walk to the beach and 5th Avenue. Unfortunately, the dining options could be improved with a wider selection, and the room windows could use some updating to better block the noise. Overall, it was a good value for the price, but there are areas that could be better.

Rooms

7.0

My junior suite was gorgeous, although it felt sad to spend so little time there due to our busy schedule. It did have a beautiful balcony, but there were some issues with the windows allowing noise in until the late morning.

Service

9.0

The service was fantastic! The staff was friendly and went out of their way to help us, even providing extra storage containers for our toiletries and assisting me when I accidentally flooded my bathroom.

Location

8.0

I found the location to be pretty ideal, close to the ADO bus station and within walking distance to the beach and 5th Avenue. It was nice to find a peaceful place to relax while still being able to enjoy the nearby attractions.

Dining

6.0

The dining experience was decent with good options, but I wish there were more variety available. The breakfast was nice, but I felt it could have been a bit more extensive.

Facilities

7.0

The facilities were fine, but not overly remarkable. The ambiance created by the candle lighting in the evenings was a nice touch.

Elijah

United Kingdom, December 2024

7.0/10

I found this hotel to have a great location with lovely sunbeds and a nice poolside bar. The rooms were simple but clean and spacious, providing comfortable beds for a good night’s sleep. However, the service was a bit scattered, and I had mixed feelings about the dining options available. Overall, it’s a decent choice for a relaxing stay.

Rooms

8.0

The rooms are simple yet nice and clean, offering plenty of space and good beds for a restful sleep. However, I could hear noise from the pool area and ambient music quite early in the morning.

Service

6.0

While the breakfast was good to start the day, the service felt a bit disorganized. They helped with our request to connect to Netflix, which was a plus, but I noticed a lack of service recovery when things went awry.

Location

9.0

The location is superb, with comfortable sunbeds and a poolside bar that was great for relaxation. I found it convenient being a short walk from local dining options just 300 meters away.

Dining

5.0

The dining could definitely use some improvement, especially focusing on local cuisine. While the buffet style offered good variety, it’s not quite my top choice.

Facilities

7.0

The facilities were decent, especially the pool area with great amenities for a day of lounging.

Aiden

United Kingdom, November 2024

7.8/10

The hotel has a beautiful atmosphere with a fantastic location close to the bustling 5th Ave, and the staff is friendly. However, I found the rooms to be not completely soundproof, which is a downside. The dining experience was really enjoyable, with fresh food and great quality. Overall, it offers good value for money.

Rooms

7.0

The rooms were generally comfortable, though not entirely soundproof. I could hear noise from the pool and bar area, but they had a nice traditional look.

Service

7.0

The staff was very friendly, although they did seem a bit scattered at times. They did provide a good breakfast to start the day, which I appreciated.

Location

9.0

The location is super convenient, right near the busiest street in Playa. You can easily enjoy an evening drink by the bar inside the water, which is really beautiful.

Dining

8.0

The dining experience was great, with everything being fresh and of good quality. I was pleasantly surprised by the range of Western and Mexican food available.

Facilities

8.0

The hotel has nice facilities, particularly the swimming pool area where you can lounge and enjoy drinks.

Connor

United Kingdom, October 2024

8.6/10

I had a lovely stay at the hotel, with clean and comfortable rooms featuring modern furnishings and great amenities. The location was excellent, allowing easy access to various restaurants and shops while still feeling safe. However, the service was a bit inconsistent, and I did experience a strange late-night request from the staff regarding my personal items. Overall, it was a good value for money, especially given the quality of the accommodations and dining options.

Rooms

9.0

The rooms were clean and comfortable, with modern furnishings, a deep mattress, and a plush bathroom that had ultra-modern sinks and big towels.

Service

7.0

The service was a bit inconsistent; while some staff members were super nice, I experienced a late-night call about a minor issue.

Location

9.0

The location was perfect, allowing quick access to the main strip and a safe walking distance to restaurants and shops.

Dining

10.0

Dining was fantastic, with varied options that changed slightly each day. The staff in the restaurant were amazing and super helpful.

Facilities

8.0

Facilities were great, making my stay very comfortable and enjoyable.

Jim

United Kingdom, October 2024

9.0/10

The hotel offered a great value for money, with clean and spacious rooms, along with a super friendly staff. I loved the location as it was just a short walk from 5th Avenue and the beach. The breakfast was fantastic, with many options, but I did find the pool area a tad crowded at times.

Rooms

9.0

The rooms were modern and spacious, featuring a deep mattress, lovely bedside lights, and a plush bathroom with ultra-modern sinks and big towels. They were also well-cleaned and came with complimentary water, making my stay very comfortable.

Service

10.0

The staff was incredibly nice and super friendly. They even assisted me when I accidentally flooded my bathroom, which was great service.

Location

9.0

The location was perfect for me, just two streets away from the noise of 5th Avenue but close enough to be a convenient 3-minute walk to the beach.

Dining

10.0

The breakfast was fantastic every day with a good variety of fresh dishes that really helped start the day right.

Facilities

7.0

The facilities were well kept, but the pool area tended to get a bit crowded at times.

Chris

United States of America, October 2024

8.4/10

I really enjoyed my stay at this hotel. The location is fantastic, just a couple of blocks from all the action on Quinta Avenida, which made it super convenient. The staff was lovely, especially Yamily and Kevin, who were exceptionally friendly and helpful. However, the noise from the street and neighboring rooms was a bit bothersome. Overall, it's a clean and comfortable spot that offers good value for the price.

Rooms

7.0

The room I had was spacious and featured a huge bathroom, which was very clean with good air conditioning. However, I did experience some noise from the street and the adjacent room.

Service

8.0

The service was quite good, with the staff being really friendly and accommodating. Yamily and Kevin stood out for their exceptional hospitality.

Location

9.0

The location is excellent, just two blocks away from shopping, restaurants, and nightlife on Quinta Avenida, which made it easy to explore the area.

Dining

9.0

The dining experience was very good, with a varied menu and great service from the waitstaff, especially Ramon. I found the selection to be excellent and well-prepared.

Facilities

8.0

The hotel has nice facilities and a great pool area, which I enjoyed during my stay.

Jack

United Kingdom, September 2024

8.8/10

I had a lovely stay at this hotel with spacious, clean rooms and a great location near the main attractions. The service was friendly and attentive, really making me feel welcome. However, the dining options could use some improvement, especially in variety during breakfast. Overall, it was a good value for money, with a nice pool area to relax in after exploring.

Rooms

9.0

The rooms were really spacious and exceptionally clean, plus the air conditioning worked perfectly.

Service

9.0

The staff were incredibly friendly and helpful, especially Israel, who made breakfast feel special.

Location

10.0

The location is fantastic, just a couple of blocks from shopping, restaurants, and nightlife, yet it felt peaceful.

Dining

7.0

The breakfast had a good variety, but I wished for more options to choose from.

Facilities

8.0

The pool area was great, providing a nice vibe and comfort for lounging after a busy day.

Benjamin

United States of America, August 2024

8.6/10

I had a really nice stay at this hotel. It's in a great location, just a short walk from the main attractions. The rooms were spacious and comfortable, and the staff were friendly and always put a smile on my face. However, the dining options could use some improvement, and I found the Wi-Fi to be a bit lacking. Overall, it offered good value for the price.

Rooms

9.0

The rooms were spacious and very comfortable, making it a pleasure to unwind after a day out.

Service

9.0

The staff was always friendly and accommodating, making sure my stay was enjoyable.

Location

10.0

The location is perfect; it's off the main strip yet less than a 5-minute walk to all the shops and restaurants.

Dining

7.0

The dining experience was decent, but I wish there were a few more options for breakfast.

Facilities

8.0

The amenities were nice, especially the pool area, which was well-maintained.

William

United States of America, August 2024

7.8/10

I had a lovely stay at this hotel, which is just a short walk from the beach and the vibrant 5th Avenue. The rooms were spacious and nicely decorated, and I really appreciated the cleanliness throughout the hotel. The service was friendly and welcoming, making me feel at home. On the downside, the dining options were a bit lacking, especially when it comes to local food. Overall, it’s great value for money, and I would definitely consider coming back.

Rooms

9.0

The rooms were spacious, clean, and nicely decorated, which made for a very pleasant stay.

Service

8.0

The staff was always friendly and smiling, contributing to a warm atmosphere.

Location

10.0

The location is fantastic as it’s off the main strip but only a quick walk to 5th Avenue and the beach.

Dining

5.0

The dining experience could be improved, particularly when it comes to local food options.